Privacy Policy

We may collect your name, email address, phone number, travel dates, party size, dietary preferences, activity interests, and messages you send through our website forms, email, WhatsApp, or phone.

When you visit our website, we may collect technical data such as browser type, device, approximate location, and pages viewed through analytics tools, subject to your cookie preferences where applicable.

We use your information to respond to inquiries, prepare proposals, confirm reservations, coordinate boat transfers, customize meals and excursions, and provide concierge support before, during, and after your stay.

With your consent, we may send occasional updates about seasonal menus, conservation projects, or special offers. You can unsubscribe from marketing emails at any time.

We do not sell your personal data. We share information only with trusted service providers who help us operate the resort (for example payment processors, email delivery, or booking tools) under confidentiality obligations, or when required by law.

We retain inquiry and booking records as long as needed for hospitality, accounting, and legal compliance, then delete or anonymize them when no longer required.

We use reasonable administrative and technical safeguards to protect guest data. No online system is completely secure; please avoid sending sensitive payment details by unsecured email.

Depending on your location, you may request access, correction, or deletion of your personal data, or object to certain processing. We will respond within a reasonable timeframe.